Return Policy

Exchange/Return Policy

We are committed to providing you with products of the finest quality.

We gladly accept exchangeable, returnable or refundable unless due to manufacturing or shipping defect. Should you encounter item(s) with manufacturing or shipping defects, kindly contact us at javieraesthetic.enquiry@gmail.com within 24 hours from the date receipt.

We only accept exchanges of equal or higher value. Where exchanges are of higher value, you must pay the difference in payment amount via direct bank transfer to: JAVIER AESTHETIC ENTERPRISE (Public Account Number: 3-1647654-09) contact us with proof of deposit for our reference before we courier the exchanged goods to you.

Kindly inform Customer Service before returning the item otherwise the request will not be processed. Sale or promotional items are not eligible for return and exchange.

Customers would have to bear the postage fees for shipping item(s) back to us during the return process, we will refund a maximum of RM5.00 for your return shipping charges to your account. Upon approval; return your item(s) for a replacement at any GD Express Sdn. Bhd. branches. A replacement product (subject to availability) or product of the similar value will be shipped within a minimum of 7 working days upon receiving your defective item(s).

To ensure speedy return or exchange, please provide us with the following information in your email (javieraesthetic.enquiry@gmail.com):

Your order number : 

Name and code of the item you wish to return. :

Reason for Return / Exchange :

Date Received :

Product(s) must be returned to the following address:

JAVIER AESTHETIC ENTERPRISE

No.81, Jalan Perindustrian 4/KU8, 

Kawasan Perindustrian Meru Selatan,

41050 Klang, Selangor, Malaysia

Terms and Conditions

All returns must be sent back to the above address with prior authorization email.

Returned item(s) must be in their original packaging. Incomplete returns may be refused or disregarded.

Unauthorized returns and items bearing different batch code will be refused or disregarded.

JANSSEN COSMETICS Malaysia is not responsible for items lost and cost of shipping if you choose to return the product via other shipping method.

JANSSEN COSMETICS Malaysia reserves the right to replace the item subject to availability of stock.

JANSSEN COSMETICS Malaysia reserves the right to decide the reshipping methods.

Unclaimed Packages

All unclaimed or refused shipments returned to us by the postal service are subject to any “return way” shipping costs plus the exact original shipping charges that was paid by us to send the parcel.