FAQ

Go to the Register page and fill up the registration form. That’s it. Your account is registered successfully. 

with a window to enter your registered email address or username. The password will be sent automatically to the registered email address. You can check your mailbox and click the link to reset the new password. 

1. You can track your order online 24 hours/7 days by followings steps:
2. Order confirmation and tracking number will be sent to your email after confirmed purchased.
3. You can also get the tracking number in My Account > My Orders. 
4. Please visit GDEX (https://www.tracking.my/gdex) to check your shipping status by entering the tracking code provided.

Yes, once you have successfully placed an order, an email will be sent out with your order confirmation and order number. You can also check your orders in My Account > My Orders page.

However once you have confirmed your order and finalized payment, no changes can be made to the order. We advise that you carefully review and modify your order before payment submission.

Once your order has been submitted successfully and payment is received for your purchase, no further changes can be made. We advise that you carefully review and modify your order before payment submission.

Pending Payment: Awaiting payment confirmation.

Cancelled: Cancelled by an admin / the customer or payment failed.

Processing: Payment received and stock has been reduced. The order is awaiting fulfilment.

Complete: Order fulfilled and tracking code is available.

On Hold: Processing of order has been put on hold, pending further investigation.

Success: Order payment has been verified.

1. We only accept payment in Ringgit Malaysia (MYR) via:Online payments via as below-Maybank2U,
   – CIMB Clicks
   – Hong Leong Connect
   – UOB
   – Ambank
   – RHB
   – Bank Islam
   – PbeBank
   – HSBC Bank
   – OCBC Bank
   – Standard Chartered Bank
   – UOBDo you keep my credit card details?We do not retain your credit card information after your order is completed; it is submitted directly to our banks.

You will receive an email of your order confirmation.

Credit Card

1. Check with your bank to ensure there are funds available to pay for your order.
2. Secondly, if you are using a MasterCard or Visa credit or Debit card to pay your order, we suggest you confirm that your card is activated and that your 3D secure details have been entered correctly.

Note: Only credit cards issued by local Malaysian banks are accepted.

Online Banking

1. Ensure that you have registered an online banking account with your local bank.
2. Ensure you have disabled your browser pop-up blocker in order to complete the payment window.

Yes, ONLY applicable to defect goods due to manufacturing defect.

Should you encounter item(s) with shipping defects, DO NOT ACCEPT, remark on consignment note and reject immediately to GDEX personnel.

Kindly contact us at u.aesthetic@gmail.com within 24 hours from the date of receipt.

A replacement product (subject availability) or product of the similar (subject to the Janssen Cosmetics Malaysia discretion) value will be shipped within a minimum of 7 working days upon receiving your defective item(s).

We only provide shipping within East and West Malaysia

Shipping and delivery
Janssen Cosmetics Malaysia shipping partner, GD EXPRESS SDN BHD (GD-EX)

The shipping cost (included GST) would be as follows:
West Malaysia: RM10.00
East Malaysia: RM20.00
FREE Delivery above RM 300 purchase

Schedule Delivery
Order will be shipped from Monday to Friday

Important Points on Shipping
GD-Ex will hold the goods at their branch office if they cannot successfully deliver your parcel, please ensure you have provided a valid shipping address. It will be the responsibility of the buyer if there is any additional charges incurred for re-delivery.

Delivery Process and lead time
Delivery will take up to 7-10 business days from date of purchase.
Orders placed on Friday and over the weekend will be processed on Monday and will be delivered out on Tuesday by our dedicated courier service, excluding public holidays.
Delivery is not available for addresses with P.O. Boxes.
Order tracking and delivery status
Alternatively, you can track your shipment (https://www.tracking.my/gdex)

Multiple address delivery
We are currently only able to deliver to one delivery address per order. If you’d like to deliver to multiple addresses, please place a separate order for each unique address.

No